We value your feedback and are here to help with any questions or concerns you may have about our services, responsible gambling features, or technical support.
For immediate assistance, please click the live chat icon on the right-hand side of your screen. Our dedicated team will be happy to assist you in resolving your issue as soon as possible.
Availability: Available 24/7 for peak hours; response times aim for under a minute during busy periods.
If you prefer to contact us via email, please send your queries or concerns. Our team will respond as quickly as possible, typically within a few hours or the next business day at the latest.
FAQ and Help Centre
In addition to our live chat and email support channels, we also have an extensive FAQ and help centre available for your reference. To access this resource, please click on the 'Help' button in the top navigation menu of our website.
For assistance with technical issues or account-related queries, kindly contact us through one of the above-mentioned channels (live chat or email). Our dedicated team will be happy to guide you through troubleshooting and resolving your problem as efficiently as possible.
Responsible Gambling Assistance
If you are concerned about your gambling habits or wish to seek advice on responsible gaming practices, please feel free to reach out to our support team. We can provide information on local services, self-exclusion tools, and other resources available in Australia.
For assistance with account verification or recovery, please contact us through live chat or email. Our team will work closely with you to resolve any issues as quickly as possible while maintaining the highest security standards.
Communication Response Expectations
We strive to respond to your queries within a reasonable timeframe (typically under 24 hours). Please note that our response times may vary depending on the complexity of your issue and our workload. We appreciate your patience and understanding in this regard.
To ensure account security, please keep your login credentials confidential and do not share them with anyone. If you suspect unauthorized access to your account or have any concerns about security, kindly contact us immediately through live chat or email.
Mobile and Desktop Support Accessibility
Our website is designed for seamless access across various devices and browsers. For technical issues specific to mobile or desktop use, please reach out to our support team via the channels mentioned above.
Where applicable, we will do our best to provide assistance in multiple languages. Please let us know your preferred language when contacting us so that we may cater to your needs more effectively.
Preferred Contact Methods
For a hassle-free experience, please feel free to use any of the support channels mentioned above (live chat or email) for all queries and concerns.
We have an extensive FAQ section on our website where you can find answers to many common questions. If your query is not addressed in this resource, kindly reach out to us through one of our designated contact methods.
Availability Hours and Queue Handling
Please note that during peak hours or periods of high demand, response times may be longer due to a higher volume of support requests. We apologize for any inconvenience caused by these delays and appreciate your patience as we work diligently to resolve each issue efficiently.
In cases where our initial assistance does not address the full scope of your problem, please don't hesitate to ask for escalation to a more senior member of our team. They will be happy to assist you further in resolving your concerns.
If none of these contact options suit your needs or if you require immediate support outside office hours, we kindly direct you to seek assistance from local authorities, such as the Gamblers Help (including the 1800 858 858 helpline) for responsible gambling advice and support.
