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Terms & Conditions

We are Traralgon Pokies (hereinafter referred to as "Traralgon Pokies", "we" or "us"). We provide an online platform for users to enjoy various forms of entertainment and gaming experiences.

Acceptance of the Terms

By using our services, you agree to be bound by these Terms & Conditions. If you do not accept any part of these terms, please do not use Traralgon Pokies's services.

Eligibility Requirements

To use Traralgon Pokies's services, users must:

  1. Be at least 18 years old (or the minimum age as required by your local jurisdiction).
  2. Reside in a country or territory where online gambling is permitted.
  3. Not be prohibited from using our services due to applicable laws and regulations.

Minimum Age Requirements

Users must be at least 18 years old to use Traralgon Pokies's services. If you are under 18, please do not register for an account.

Geographic Restrictions

We may restrict access to our services in certain countries or territories where online gambling is prohibited or restricted. By using our services, you confirm that you reside in a country or territory where online gambling is permitted.

Account Registration Rules

  1. Each user must only have one account registered with Traralgon Pokies.
  2. Users are responsible for keeping their login credentials confidential and secure.
  3. Users must provide accurate information during registration, including valid contact details and proof of age.
  4. We reserve the right to request additional documentation or verification at any time.

One-Account-Per-User Policy

Each user is only allowed one account with Traralgon Pokies. Attempting to create multiple accounts will result in account closure and potential penalties.

Identity Verification and KYC

We may require users to verify their identity through various means, including but not limited to:

  1. Government-issued ID.
  2. Proof of address.
  3. Passport or other travel documents.

Users must provide accurate information during registration, as we reserve the right to request additional documentation at any time.

Account Accuracy Obligations

Users are responsible for maintaining accurate and up-to-date account information, including contact details and payment methods.

Account Security Responsibilities

  1. Users must keep their login credentials confidential and secure.
  2. Users should regularly update their passwords and use two-factor authentication where available.
  3. Traralgon Pokies will not be liable for any losses due to unauthorized access resulting from a user's failure to maintain account security.

Login Credentials and Password Protection

Users are responsible for maintaining the confidentiality of their login credentials, including but not limited to usernames, passwords, and recovery information.

Restricted Behaviour and Prohibited Activities

The following activities are prohibited on Traralgon Pokies:

  1. Collusion or fraud.
  2. Attempting to exploit system vulnerabilities.
  3. Creating multiple accounts with fake identities.
  4. Sharing your account access with others.
  5. Misusing our services for commercial gain.

Bonus and Promotion Rules

All bonuses, promotions, and rewards offered by Traralgon Pokies are subject to specific terms and conditions, which will be communicated separately. Users must familiarize themselves with the applicable rules before participating in any promotional offer.

Wagering and Gameplay Conditions

  1. Wagers made on our platform are final.
  2. We reserve the right to void wagers or cancel games due to technical interruptions or other unforeseen circumstances.
  3. Bets placed incorrectly may be cancelled, and winnings may not be awarded.

Bonus Abuse Prevention

Users must comply with applicable bonus terms and conditions, including but not limited to wagering requirements and game restrictions. Failure to do so will result in penalties or account closure.

Responsible Gambling Expectations

We encourage users to gamble responsibly. Our platform includes tools for self-exclusion and deposit limits, which can be accessed via our Support Centre.

Self-Exclusion and Account Restrictions

Users may choose to exclude themselves from Traralgon Pokies's services for a specified period of time or permanently by contacting us through the designated channels. Once excluded, users will not be able to access their account until the self-exclusion period has ended.

Game Fairness and RNG Systems

We use Random Number Generators (RNGs) provided by reputable third-party suppliers to ensure that all games on our platform are fair and random. Our RNG systems undergo regular audits and testing for integrity.

Technical Interruptions or Voided Gameplay

In the unlikely event of technical failures, we reserve the right to void wagers, cancel games, or suspend services temporarily. This decision is final and binding.

Suspension or Closure of Accounts

We may suspend or close an account at any time due to:

  1. Prohibited activities.
  2. Failure to provide accurate information during registration.
  3. Excessive wagering activity or suspected collusion.

Account suspension or closure will be communicated to the user through designated channels, and users must comply with our instructions upon notification.

Intellectual Property and Platform Ownership

Traralgon Pokies retains ownership of all intellectual property rights associated with its services, including but not limited to software, content, and branding. Users agree not to infringe on these rights or reproduce any materials without prior consent from Traralgon Pokies.

Limitation of Liability

We will not be liable for any indirect, special, or consequential damages arising out of the use of our platform. Our maximum liability will be limited to the amount available in the user's account at the time of the incident.

Modification of Terms

Traralgon Pokies reserves the right to modify these Terms & Conditions at any time without prior notice. Users must regularly check this page for updates and accept the new terms by continuing to use our services.

Contact or Support Guidance

For assistance with any issues related to Traralgon Pokies's platform, including but not limited to account concerns, technical support, or responsible gaming, please contact us through our designated channels:

  1. Live Chat: Available 24/7.
  2. Email
  3. Contact Form: Accessible via the Support Centre.

Applicable Licensing or Regulatory Oversight

Traralgon Pokies operates in compliance with applicable laws and regulations, including but not limited to:

  1. Local gaming laws.
  2. Anti-money laundering (AML) and know-your-customer (KYC) requirements.
  3. Data protection legislation.

By using our platform, users agree that Traralgon Pokies's services are governed by these Terms & Conditions, which may be modified from time to time without prior notice. If you have any questions or concerns about the terms outlined above, please contact us through designated channels for assistance.